By Shep Hyken A recent segment on the CBS Sunday Morning with Charles Osgood had an amazing customer service story. Krystal Payne, at a Starbucks in Leesburg, Virginia, noticed that one of her customers, Ibby Piracha, was deaf. One day Ibby came to get his usual coffee and Krystal handed him a handwritten note, which […]
I’m a big believer in business networking and it’s a topic we’ve looked at from several different angles over the years. Whenever we talk about networking, business professionals understand it’s importance and realize that it’s a big topic. It’s for those reasons that I’m going to break it down into some fundamental components today, because […]
By Jessica Stoddard Zyk Every fleet manager faces the daily challenge of monitoring their drivers while they’re on the road. Understanding how your employees behave in the field is the key to keeping your small business’s expenses low and your revenue high. If you rely on driver reports and anecdotal evidence instead of hard, irrefutable […]
All of us suffer from the condition that we don’t know what we don’t know. However, for many, there lurks a problem that is even greater and it has come to be known as the Dunning-Kruger Effect. Psychologists David Dunning and Justin Kruger uncovered and described an interesting – and troubling– phenomenon. Many of the […]
No joke. The Onion’s CCO share some great insights on native advertising. You’ll also find an extra dose of information on branding your small business among the top articles presented here. Leadership, management and productivity We’ve all dealt with “tough customers.” Here’s how to turn them into loyal brand advocates. Customers are in the driver’s […]