Skip to content

Be Vigilant as More Health Insurance Changes Kick In

November is a notable month. Not only do we have Thanksgiving, Black Friday and Cyber Monday, but we have the start of open enrollment in health insurance plans. For years, open enrollment was a fairly routine exercise. Employees waited to see if their carriers would change and how much their out-of-pocket expenses would increase. However, […]

Continue Reading: Be Vigilant as More Health Insurance Changes Kick In →

Don’t Give Away Your Power. Stay Focused on Your Success.

A reporter once ask me, “Susan, are there people who would like to see you fail?”

“Absolutely. And I’m glad there are,” I replied
Surprised by my answer the reporter asked me to explain my answer. The explanation is simple.

Continue Reading: Don’t Give Away Your Power. Stay Focused on Your Success. →

Your Personal Brand: Tips to Invest in Yourself

In these days of small businesses, worldwide clientele and instant gratification, your personal image can have a huge impact on all aspects of your business — from finding and acquiring customers or clients, to growing your company and spreading your message. Taking the time and resources to invest in yourself will not only affect how […]

Continue Reading: Your Personal Brand: Tips to Invest in Yourself →

Registering Your Nonprofit for Tax-Exempt Status the ‘E-Z’ Way (Part 2 of 2)

Note: If you missed the first in this series, you’ll find it here. In July 2014, the IRS adopted new Form 1023-EZ, a simplified application process for nonprofit organizations that wish to obtain tax-exempt status under Section 501(c)(3) of the Internal Revenue Code. Your organization is not eligible to use Form 1023-EZ if: It has more […]

Continue Reading: Registering Your Nonprofit for Tax-Exempt Status the ‘E-Z’ Way (Part 2 of 2) →

Holiday Party Tips to Protect Your Small Business

It’s not even Thanksgiving and my holiday decorations are up.  I love the holidays.  It’s such a festive time.  It’s also a perfect time to show your team how much you appreciate them by hosting a holiday party.  However, we all know stories about those company parties that have gotten out of control — such […]

Continue Reading: Holiday Party Tips to Protect Your Small Business →

3 Lessons Crossfit Teaches Small Businesses About Pricing

Walk into any Crossfit gym, and you’ll probably hear loud music blasting over the grunts of Crossfitters pushing their bodies well past what most would consider possible. Crossfitters sweat, shout and groan their ways through rigorous exercises. They often train so hard that they can hardly stand by the end of their workouts. It might […]

Continue Reading: 3 Lessons Crossfit Teaches Small Businesses About Pricing →

The Home Office Deduction for the Rooted and the Rootless

This scenario is becoming more common every year: Digital nomads are roaming the world, seeing the sights, visiting friends and earning a decent income through their web-based businesses and activities. They might be renting apartments as they roam. They may be living on their boats or RVs; there are many possibilities. However, the footloose and […]

Continue Reading: The Home Office Deduction for the Rooted and the Rootless →

‘Tis the Season to be Preparing for the Season!

“Ho, ho, ho!” That’s a direct quote from Santa. He’s sharing his Christmas cheer all the time while he’s making his deliveries on Christmas Eve and on into the early morning hours of Christmas Day. For many in business, it’s convicting to think that Old Saint Nick can maintain his infectiously great mood throughout the […]

Continue Reading: ‘Tis the Season to be Preparing for the Season! →

How to Manage Hold Times During the Customer Experience

One of the worst friction points in a customer service experience is when a customer is put on hold. This is the exact point I wanted to convey to an audience at a recent meeting at which I was asked to speak. My client asked me to include a piece on hold times and transfers. […]

Continue Reading: How to Manage Hold Times During the Customer Experience →

How To Use Your Small Business Advantages

I was recently talking to Eric Groves, CEO and cofounder of the small business social network Alignable, about the constant competition and tension between small businesses and the big brands, and in four words he captured one of the most important assets small businesses have on their side: proximity to the customer. He had some […]

Continue Reading: How To Use Your Small Business Advantages →