We’ve all heard the advice to “Fake it until you make it,” haven’t we? It’s usually not bad advice as far as it goes, but that little word “until” puts a time limit on it. In other words, how long is it okay to fake it? If you ask some people, they will candidly tell […]
I don’t doubt that 2016 will be yet another year when customer service standards are ratcheted up even higher. This week’s compilation of the best small business articles from around the Internet includes some top tips to help you improve the customer experience at your small business. Leadership, management and productivity If you don’t know the […]
On the bus. To the 1960’s “Love Generation,” the phrase referred to Ken Kesey’s infamous drug-addled cross-country trip with the self-proclaimed Merry Pranksters. Today anyone using the phrase is more likely referring to the StartupBus which takes groups of entrepreneurs, software developers, and designers on a once-a-year journey of designing products and business models. The […]
Peanut butter and jelly: Who would have ever thought about putting those two products together? One sticks to the roof of your mouth – while the other is sweet and squishy. Yet when combined with plain, white bread they become what is known as PB&J, and the result is explosive. The average American eats more […]
Before your customers know anything about you, they’ve probably seen your logo. What do people say about first impressions? I’ve recently created a logo and tagline for our Outrageous Success movement. For two reasons I didn’t rush the process. First, I understand its importance and second, a good logo conveys a lot of information and […]