It’s known as the “lost week” — the week in between Christmas and New Years. Unless you’re in retail, chances are your business is almost dead during that week, so it’s tempting to take the week off. Think again! Smart business owners are use this quiet time to get a jump start on the New […]
It’s only October, however, parts of Colorado have already been hit with a major blizzard. Let’s face it, winter is just around the corner. Snow, ice, and blistering cold temperatures often cause us to hibernate in warm, comfortable offices instead of making calls on customers and clients. But there’s no need to wait until the […]
We all know customer service is important if you’re going to run a successful business. Great customer service helps build loyal customers and clients. Your willingness to throw in a little extra something or regularly exceed a client’s expectations keeps business coming back time and time again. For example, you’d probably be willing to overlook […]
Recently, a colleague asked me, “What was the most rewarding mistake you ever made in business?” It’s a great question, and I quickly had an answer for him because it was an incredibly painful mistake. However, it proved to be an invaluable lesson that has served me well in the years since. I’m sharing so […]
It’s true. Not all sales are good sales. Sometimes you need to walk away or even fire a client. To build a sustainable company, there are times when less is more, and you should recognize those times.
Too frequently, small business owners lower their prices with the hope of generating more business.