That’s a tweet I posted based on an article I wrote not that long ago. Ian Spindley (@IanSpindley) responded with the following comment: What Ian is saying is that there are different departments working on the customer’s journey. From marketing, which positions the company in the marketplace, to communications, which pushes the message out further, […]
Have you met some people in your life that you just seem to “click” with and others that – no matter how hard you try – you never seem to get along with? In your personal life this is often okay; you can minimize your contact with the people who don’t “get you.” But in […]
By Liz Greene Remote work is no longer seen as out of the ordinary — in fact, it’s an out-and-out trend. Indeed, 50 percent of U.S. workers work remotely full time, while up to 25 percent telework with some frequency. The high level of independence over work style and environment afforded by remote work makes […]
By John Tschohl Customer Service is ALL about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening is the key to developing fresh insights and ideas that fuel success. Organizations choose front line employees for their social poise, their outgoing personalities and their ability to communicate well, […]
By Bruce Hakutizwi Whether you’re forging a relationship with prospective customers or strengthening links with existing ones, the quality of your business communications will have a profound influence on your brand reputation. A coherent communications strategy will guide not only what you say, but how you say it. This means choosing the right channels – […]