One of my favorite Despair Demotivator posters is titled “Mistakes”and it pictures a sinking ship with the tagline: It could be that the purpose of your life is only to serve as a warning to others. It’s not a new idea. In one of the oldest books in the Bible, Deuteronomy, it says, “You will […]
By Shep Hyken Congratulations to Squaremouth, who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! (For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.) Squaremouth is an online travel insurance company […]
The best leaders aspire to make those under them greater than themselves. Poor managers are fearful that those they manage may someday outshine themselves. If you want to achieve great success, you need to be the first type of leader I described. The reason is simple and I’ll give it to you in the form […]
“Nothing gets done around here unless I do it myself!” Have you ever said that? If you have, it may be telling you a lot about your leadership. While it’s important for small business leaders to lead by example and be willing to get their hands dirty, it’s critical that they understand the position and […]
How long have you been in the workforce? If you’ve been out there for a while, you’ve witnessed changes in management philosophy and style. I think the most important of these has been the drive to set a positive and engaging company culture to shape employee behavior and create company loyalty. Old-style management would try […]