The other night my wife and I went out to dinner. The customer service was quite good and the food was excellent. However, we might hesitate before going back. As we were seated, I noticed one of the other guests had a delicious looking entrée. I asked the server about it and he said it […]
Some of my clients have mentioned to me that social media gives customers such an upper hand. One even mentioned that he felt that his customers are holding his company hostage. These clients are concerned that if they don’t give their customers the service or experience that they think they deserve, they will turn to […]
You do the same thing, over and over each day. Work is a routine. You might even get bored. So how do you stay motivated to be nice to your customers? Before we answer that question, let me share an example with you to set up the lesson. I have a friend who is a […]
A recent article on RetailWire.com posed a question about which of two customer loyalty strategies delivered greater ROI. Is it a customer service experience, or is it technology that integrates ease, simplicity and speed into the product? My answer to this is simple: Both! Technology is amazing. Customer service is amazing. When you marry the […]
Companies have figured out that customer service is marketing. It’s the reason customers come back. It’s the reason customers talk to their friends about the company. It’s the value that can drive your business. Smart companies promise a positive customer service experience – and they deliver. Recently I read an article that Walmart is going to keep […]