Tag: customer service mantra

Posted on January 17, 2017
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The One Thing We Must Do to Create a Customer Focused Culture

By Shep Hyken To kick off the start of 2017 I could share my “Top Seventeen Ways to Deliver Great Customer Service in 2017.” I’ve done something like that most years. Instead, I’d like to kick off with something a bit more manageable. Not seventeen ideas, but just one. Not only is the focus on […]

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Posted on December 26, 2016
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Create Your Customer Service Mantra

By Shep Hyken Most companies have a tagline, a phrase or sentence that describes what they are about. Sometimes that doubles as a brand promise. Along those lines, I want you to come up with a customer service promise. For some companies, their tagline is their customer service promise. For example, Zappos.com’s tagline is Powered by Service. […]

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