By Dan Coughlin The most important moment in the history of your business is when an employee comes to you with an idea on how to improve the business in some way. How you handle that moment says a lot about your current mindset and the future of the business. How to Ruin a Generation […]
By Dan Coughlin I like the word effective. To me, it means intentionally acting in a purposeful way that improves results in a desired outcome. If a person does something randomly and a desired result improves, that’s not being effective. That’s being lucky. However, if the person sees a connection between an action and a […]
By Dan Coughlin On April 23, 2016, I went to my sister, Mary’s, church because the Mass was being said in memory of our sister, Cathy, who passed away exactly one year earlier. The priest who gave the sermon did not attempt to be funny or dramatic or memorable. He didn’t raise his voice or […]
By Dan Coughlin Silent mentors are people you’ve never talked with, but who have influenced you in some meaningful way. Don’t try to emulate the whole person, just one or two positive parts that you perceive in that person. The key is to look for good characteristics that you admire in people and then try to […]
By Dan Coughlin To me, empathy means working to understand what another person is thinking and feeling, and then responding in an effective way. I’m convinced that empathy is the most important characteristic in building a successful organization. Empathy Impacts Every Aspect of an Organization With empathy you can create products and services that customers […]