By John Tschohl More and more companies are waking up to the fact that giving employees more power and responsibility can bring huge benefits for both the company and its workers. Employee empowerment may be the most underutilized tool in all of customer service. Give employees the authority to take action. No one should have to […]
When families in the typical American home were polled by the Pew Research Center on who makes the decisions in a number of household areas – including family finances – women came out ahead: 43 percent said women made more decisions, 26 percent said men made more decisions, and 31 percent said decision making was […]
Who invented the light bulb? If you said Thomas Edison, you’d only be partly correct. Edison never took credit for solely inventing the light bulb. He acknowledged it took a team of diverse talent with a passion for excellence. To “invent” your successful business, you need a diverse team of players who augment your skill […]
Even with the right people in the right seats, if you don’t leverage their skills, your business won’t succeed. I recommend creating what I call ACE teams — Accountable, Collaborative and Empowered. Accountable. Every member of your team should be accountable for the overall results of your business. Two things that grate on my nerves […]