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Tag Archives: listening

Don’t listen so you can talk, listen so you can learn

By John Tschohl Customer Service is ALL about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening is the key to developing fresh insights and ideas that fuel success. Organizations choose front line employees for their social poise, their outgoing personalities and their ability to communicate well, […]

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5 tips for effective communication in your small business

In business, if you fail to communicate, you fail. And the special difficulty in small business is that you’re required to be an effective communicator in a wide variety of settings to a diverse group of people. For these reasons, it’s always wise to be on the lookout for practical tips for effective communication. At […]

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