One of the biggest skills required in today’s social-media powered world is the ability to respond properly to negative comments. I’ve written before on how to handle negative online reviews and from a customer service stand point, I think we all understand the necessity to respond quickly. Today I want to emphasize two things: Don’t […]
What do these business ventures below have in common? Grubhub Blueapron Amazon Go Yelp WeFuel Mac & Mia Four of these are business models centered around home delivery: GrubHub, which delivers restaurant meals; Blueapron, which delivers meal ingredients and instructions to the home, WeFuel, which will fill your gas tank when it’s parked at home […]
I have a friend who spent most of his life in California. He lives in Tennessee now and loves it, but he’s always on the lookout for a good Mexican restaurant. He’s only found a few that live up to his expectations. He was excited when he saw that a new Mexican Restaurant was about […]
Not many people know this, but after Santa finishes his deliveries on Christmas morning, he always finds a few extra gifts at the bottom of his bag. The big guy has been gracious enough to share with us five of these that were intended to go to some hard-working small business owners. As with your […]
Reviews — both good and bad — can help improve your brand by showing trends in customer behavior, tendencies and what products are heating up in popularity. Positive feedback strengthens your brand automatically, but negative feedback can be quite useful, as well, as your business can quickly remedy any issues customers may be having thanks […]