By Shep Hyken Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. So consider this a follow-up to that article that approaches the subject from a completely different angle. For example, getting transferred from one customer service representative to the next and having to repeat the issue. […]
The third Saturday of July – it’s July 16 in 2016 – is Toss Away the “Could Haves” and “Should Haves” Day, a special day created by Martha J. Ross-Rodgers. Since so many of you are small business owners, this may seem like a foreign concept. After all, you have struck out on your own […]
A rather unusual pair of comedic Christian missionaries – identical twins Rick and Mick Vigneulle – often conduct an “Attitude Check” program for high school students. One of the highlights is when they ask the teenagers to shout out what they think make people successful in life. They dutifully list everything the kids say and […]
We’re in the heat of the summer — half way through the year. Are you in a summer slump? Don’t slow down now. Instead kick your small business into high gear by refreshing and re-energizing your efforts so you can ensure sizzling success for the rest of the year. Start by taking a good look […]