By Dan Coughlin To me, empathy means working to understand what another person is thinking and feeling, and then responding in an effective way. I’m convinced that empathy is the most important characteristic in building a successful organization. Empathy Impacts Every Aspect of an Organization With empathy you can create products and services that customers […]
By Dan Coughlin Every once in a while we get to know someone who truly lives an excellent life. When that happens we shouldn’t be in awe of the person. We should try to learn everything we can from that person. One such person in my life was my sister, Cathy. She died April 23, […]
Recently, I was the closing keynote speaker at a women’s event in Florida. During a networking reception that followed, one of the attendees asked me for advice to pump-up her personal training business. There’s no better way to pump-up any personal service business than to leverage personal relationships. Personal service is personal. Clients hire you […]
Do you like your job? Is your small business a “fun” place to work? It’s one of the most basic and often asked questions, and how you answer it says a lot about your life. As we commemorate national “Have Fun at Work Day” it’s an ideal time to consider how we can create a […]
One of my most prized possessions is my world-wide network. As I’ve said a million times, business is all about relationships. The stronger your network of relationships, the greater your chances of success. Now my good friend, Leslie Grossman, has taken this concept and written a book on the subject — Link Out: How to […]