Tag: service

8 Strategies to Diversify Your Small Business

The adage, “Don’t put all your eggs in one basket,” holds true on every day of the year except Easter. And for many small businesses, it’s advice that should be considered quite seriously—especially in this digital age when product life cycles and customer sensibilities change more quickly than the leaves in Vermont come October. Hollywood […]

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You Must Have the Answers to These Two Customer Service Questions

In a recent newsletter I shared a number of customer service questions to ask yourself and your team.  These were meant to be “conversation starters” and they managed to spark a lot of good conversation via feedback and ideas from our Shepard Letter readers and our YouTube video subscribers. One of the most popular customer service questions was the […]

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