Are you a “big picture” person? I think it’s good to always have a feeling for the big picture. It takes a vision of the big picture to make the big decisions in your business. You need to have your eyes on the horizon – people who are constantly staring at their feet end up […]
“I don’t feel like you value our relationship…” Those words have been spoken at the break up of many marriages, friendships, and even family relationships. While they may not be spoken, the feelings those words express also reflect why many customers and clients stop doing business with companies. The challenge for small business owners is to […]
See if you’ve received any requests that sound like this: We want to give you the chance to play a role in helping us develop and improve our financial products and services. To do so, we invite you to be part of the Chase Customer Panel, which is a group of customers who give us […]
Would you take our online survey? How many times have you seen that question lately? It seems to pop up for me a few times a day and I virtually always click “NO” or simply navigate to another website. It’s unfortunate for the business because it’s not getting valuable information from me. But consider this […]
“People don’t know what they want until you show it to them,” famously said Steve Jobs. In some cases, that is certainly true, and when it’s true, the results can be phenomenally profitable, as Jobs proved several times over. However, not every product you offer, or every service you provide can be totally new and […]