By Dan Coughlin Over the past 30 days I’ve had about 35 Executive Coaching sessions. One thing I love about my work is I’m constantly learning from a very diverse group of people. One theme that is emerging for me is the value of paired opposites. Here are examples of what I mean: Feminine Traits […]
By Shep Hyken What does a good customer experience look like at your company? What does good customer service look like? Ask everyone on your team and listen to the answers. Will they be the same, or different? It will be interesting to see if your team recognizes the difference between experience and service. Many […]
By Jeff Davidson Leisure, as a concept for many business owners, is on the rocks. Surely, it no longer means total hours minus work hours. True leisure time – enjoying a rewarding activity free from work and preoccupation with work – is difficult for many to achieve. Why leisure time gets pinched When the shift […]
Did you ever work for a company that paid pretty well, but the employees walked around like zombies with no motivation or excitement for their work? Or, did you land your first job at a company that exuded positive vibes, where everyone was happy to be there and you felt valued as an employee? Now […]
By Cliff Ennico With tax time once again upon us, it is time to give some thought to the agency we all love to hate this time of year – the Internal Revenue Service (IRS). While nobody likes paying taxes, and anyone who’s been through an IRS audit probably doesn’t have warm and fuzzy feelings […]