Tag: training

Use this free Google resource to supercharge your training program

I’ve always stressed the importance of consistent and thorough training because without it you can’t achieve a repeatable experience for your customers or repeatable quality levels within your product line. Google made a change last year that can greatly help small businesses establish training programs that compete with the best major corporations have to offer. […]

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How to mold managers that propel your business success

Here’s a shocking fact of U.S. businesses: Leadership training doesn’t typically happen until managers have been on the job for some 10 years. I think it’s easy to understand why this is so. Very often individuals sort of “morph” or evolve into management positions. It can happen several different ways: The organization grows and a […]

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Are You Worth More Than 6-12 Minutes of Training Every Six Months?

By John Tschohl The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just 6 minutes. And if this holds true for managers, how much training do frontline employees get? A long-term research project commissioned by […]

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