Getting Your Customer Service Edge with Shep Hyken Have you experienced some really great customer service lately? Or have you been plagued by poor service and suffered the frustration that goes along with that? Well, we’ve decided to to dedicate a whole episode of the show just to the issue of Customer Service – or […]
Speech analytics technology has become an increasingly important business tool. Between 2003 and 2015, the number of businesses analyzing previously recorded customer calls to improve future communication and interaction grew from a mere 24 customers to an astonishing 3.5 million, according to research by DMG Consulting. And advancements in use have only continued. In 2016, […]
How to Build a Memorable Brand and Cultivate Customer Loyalty with Bruce Turkel Are you feeling stuck in your marketing or distant from your customer? Are you frozen in place, trying to decide how best to reach your audience? It’s no small feat to bring a product or service to a customer these days. Gone […]
We’re surrounded by the cyber-sphere today almost as much as we are surrounded by the air we breathe. And, for many, maintaining a constant connection to this digital reality is almost as important as inhaling and exhaling. While this is true for members of every consumer demographic, it’s especially true for today’s younger consumers…and they’re […]
By Shep Hyken I just returned from Influence 2017, the annual conference put on by the National Speakers Association. My friend and one of the world’s authorities on trust, David Horsager was one of the amazing keynote speakers. He shared an excellent customer service example that can be summed up this way: Trust your customers […]