Tag: customer experience

5 Ways Speech Analytics Can Boost Your Business

Speech analytics technology has become an increasingly important business tool. Between 2003 and 2015, the number of businesses analyzing previously recorded customer calls to improve future communication and interaction grew from a mere 24 customers to an astonishing 3.5 million, according to research by DMG Consulting. And advancements in use have only continued. In 2016, […]

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Keys to engaging the perpetually connected customer

We’re surrounded by the cyber-sphere today almost as much as we are surrounded by the air we breathe. And, for many, maintaining a constant connection to this digital reality is almost as important as inhaling and exhaling. While this is true for members of every consumer demographic, it’s especially true for today’s younger consumers…and they’re […]

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