Q.“Recently, I started incorporating the internet in my small business by starting a website. There’s a page where customers or potential-customers can leave questions or comments. There’s been an overwhelming amount of questions that I often neglect to answer. Do you think I should take the page down if I’m not responding to every question […]
Small businesses enjoy seeing positive customer reviews on sites such as Yelp, but problems arise when unhappy customers post unfavorable comments.