It doesn’t matter what kind of education you’ve had when you start a new job, some 90 percent of the information and skills you’ll need to be successful will come from hands-on experience. This is one of the biggest reasons I encourage people to start their own business. They will acquire skills more quickly through […]
“I like to bang my head against the wall because it feels so good when I stop!” A friend’s mom used to say that (along with a lot of other colorful adages) and I used to think that it was just a warning against doing things that frustrate you, but now I think the way […]
By John Tschohl I find this statistic unbelievable: The U.S. Bureau of Labor statistics reports that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just six minutes. The following statistic is even more proof that ongoing training is essential for employee development […]
February 23 is Digital Learning Day, and what better day to introduce your team to some amazing free resources that can help build a better business? Not only will your team build better personal and professional skills, you will enjoy increased loyalty and dedication to your business by demonstrating your commitment to your employees’ growth. […]
By John Tschohl I was looking for a word that describes the passion that I have and how to relate to companies what I believe about “Customer Service.” It’s what I firmly believe is necessary to operate in the world today. The word is “Overt,” which means done or shown publicly and not in secret. […]