This year’s crop of college graduates is facing a tough job market. Yes, I know, it’s a perennial story. But in recent years the situation has worsened. Even the vaunted science, technology, engineering and math (STEM) graduates are dealing with resistance as they enter the workforce; although certain STEM graduates remain in high demand. This […]
As a small business owner you’re accustomed to wearing many hats, going from marketer one minute to web designer or salesperson the next. With the changing pace of technology and stiff local and global competition, there’s never been a more pressing time for small businesses to up-level their entire skill set. As we look ahead to […]
In 1984 the International Customer Service Association started National Customer Service Week as a way to recognize and reward those people and companies focused on customer service. In 1992 President George Bush signed a proclamation declaring that the first week of October would be National Customer Service Week, making it “official.” Since that time, many […]
You’re beginning to hit your stride and the growth of your business is putting pressure on you to increase your staff. Up to now you could have been a solopreneur or worked with a few others who grew into their jobs as you figured out how to run your business. But it’s going to be […]
Many of you submit questions through my website. I do my best to respond in a timely manner with information to help you succeed in your business. Recently, I’ve been getting a lot of questions regarding employees who leave to become a competitor so I thought I’d take this opportunity to discuss ways to protect […]