Susan Solovic
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  • Posted on July 24, 2017
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Sometimes Customers Don’t Know the Right Questions to Ask

By Shep Hyken My brother, Rusty Hyken, was on a trip to Utah with his wife and two dogs. It’s a leisurely three-day drive for them. He made their hotel reservations, and for each hotel they planned to stop at on the way to Utah he asked, “Is your hotel dog-friendly?” All of them said, […]

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