Susan Solovic
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  • Posted on May 17, 2018April 25, 2018
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What Does Perfect Service Recovery Look Like?

By Shep Hyken There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer […]

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