Tag: Twitter

Who Loves Ya, Baby? Using Social Media for Customer Service

As I’m writing this, Walmart’s @walmart Twitter account has racked up almost 250K tweets. You’ll find similarly huge numbers if you check out many of the country’s biggest retailers. This is because Twitter has become a major conduit for customer service conversations and many companies use it – and other social media – quite wisely […]

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Ordering by Hashtag and Packages Falling From the Sky

Retail strategies to snare the impulse buyer have been a major part of the shopping experience since forever and a recent pact between Twitter and Amazon is pushing impulse buys deeply into the virtual world of social media. Imagine this scenario: You’re perusing your Twitter feed and you come across a sponsored tweet featuring a […]

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Are Your Followers Hitting the Twitter Mute Button?

“Excuse me, honey. What did you say? I wasn’t paying attention.” These words—or some very similar—are uttered in living rooms around the world every evening and now Twitter is bringing the same phenomena to its online world. The latest version of Twitter’s iOS and Android apps includes a mute feature. Simply put, when you hit […]

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