Susan Solovic is THE small business expert. She’s an award-winning, serial entrepreneur, media personality (Former ABC News Small Business Contributor) and a New York Times, Wall Street Journal, USA Today bestselling author. Her books have been translated into multiple languages.
She’s spoken to thousands of small and mid-sized businesses around the globe and helped many build multi-million dollar businesses with her proven strategies from the trenches.
Here are three terms that get kicked around a lot today: Customer service. Customer engagement. Customer experience. From your perspective, are they all the same, are they distinctive from one another... Read & Discuss »