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Tag Archives: training

To improve your cybersecurity, go phishing!

I don’t think there’s any question that the world is getting more dangerous every day, if only in the fact that due to our reliance on technology, there are more ways the bad guys can get to us. If people and companies with incredible resources, like Sony, HBO, and the DNC can get hacked, what […]

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Customer Service with Passion and Principles

By John Tschohl In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel special, wanted, and appreciated, they would have loyal customers. The way to do that was by giving front line employees the needed tools to […]

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How to get a great ‘startup’ education fast and cheap

It doesn’t matter what kind of education you’ve had when you start a new job, some 90 percent of the information and skills you’ll need to be successful will come from hands-on experience. This is one of the biggest reasons I encourage people to start their own business. They will acquire skills more quickly through […]

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Get the most from people: Don’t make them ‘major in the minors’

“I like to bang my head against the wall because it feels so good when I stop!” A friend’s mom used to say that (along with a lot of other colorful adages) and I used to think that it was just a warning against doing things that frustrate you, but now I think the way […]

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Standing Still Can Kill Your Business: The Importance of Ongoing Training

By John Tschohl I find this statistic unbelievable: The U.S. Bureau of Labor statistics reports that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just six minutes. The following statistic is even more proof that ongoing training is essential for employee development […]

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Plug your small business into these free digital learning resources

February 23 is Digital Learning Day, and what better day to introduce your team to some amazing free resources that can help build a better business? Not only will your team build better personal and professional skills, you will enjoy increased loyalty and dedication to your business by demonstrating your commitment to your employees’ growth. […]

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Overt Operations: How to Beat Your Competitors

By John Tschohl I was looking for a word that describes the passion that I have and how to relate to companies what I believe about “Customer Service.” It’s what I firmly believe is necessary to operate in the world today. The word is “Overt,” which means done or shown publicly and not in secret. […]

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The importance of a style guide for branding [#infographic]

By CopyPpress Have you ever started working at a company and felt too nervous to answer seemingly basic questions about the brand? Maybe it was your first day and you wondered whether there should be an apostrophe at the end of the company’s name, especially when people seem to use it or ignore it interchangeably. Maybe […]

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Your best bet for success: Hire the right people

By John Tschohl All of your locations are up and running. You’ve done all you could do to advertise and get a jump on your competition. So now, the only thing you have left to do is the hiring. Plus you must retain good employees. Success includes retaining good employees. Turnover creates inefficiencies that cost […]

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Your small business YouTube strategy: 8 videos you should be using

Sometimes the world of online video can seem like it’s in an incredible a state of turmoil. Right now Twitter is either shutting down or selling Vine. Blab is being repurposed (maybe). Yet for your small business, YouTube is like the video Rock of Gibraltar. It was there yesterday, it will be there tomorrow, and […]

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