Skip to content

Tag Archives: training

Plug your small business into these free digital learning resources

February 23 is Digital Learning Day, and what better day to introduce your team to some amazing free resources that can help build a better business? Not only will your team build better personal and professional skills, you will enjoy increased loyalty and dedication to your business by demonstrating your commitment to your employees’ growth. […]

Continue Reading: Plug your small business into these free digital learning resources →

Overt Operations: How to Beat Your Competitors

By John Tschohl I was looking for a word that describes the passion that I have and how to relate to companies what I believe about “Customer Service.” It’s what I firmly believe is necessary to operate in the world today. The word is “Overt,” which means done or shown publicly and not in secret. […]

Continue Reading: Overt Operations: How to Beat Your Competitors →

The importance of a style guide for branding [#infographic]

By CopyPpress Have you ever started working at a company and felt too nervous to answer seemingly basic questions about the brand? Maybe it was your first day and you wondered whether there should be an apostrophe at the end of the company’s name, especially when people seem to use it or ignore it interchangeably. Maybe […]

Continue Reading: The importance of a style guide for branding [#infographic] →

Your best bet for success: Hire the right people

By John Tschohl All of your locations are up and running. You’ve done all you could do to advertise and get a jump on your competition. So now, the only thing you have left to do is the hiring. Plus you must retain good employees. Success includes retaining good employees. Turnover creates inefficiencies that cost […]

Continue Reading: Your best bet for success: Hire the right people →

Your small business YouTube strategy: 8 videos you should be using

Sometimes the world of online video can seem like it’s in an incredible a state of turmoil. Right now Twitter is either shutting down or selling Vine. Blab is being repurposed (maybe). Yet for your small business, YouTube is like the video Rock of Gibraltar. It was there yesterday, it will be there tomorrow, and […]

Continue Reading: Your small business YouTube strategy: 8 videos you should be using →

Taking the Sting out of Criticism

By John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation. Managers need to be careful when dishing out negative feedback, and need to make […]

Continue Reading: Taking the Sting out of Criticism →

Train your team in these important marketing skills

Do you wonder what kind of training you need for yourself, or what kind of training you should provide for your team? The folks at Venngage shared an important infographic with me recently and for many small business owners, it can shed a little light on what kind of skills you and your team should […]

Continue Reading: Train your team in these important marketing skills →

It May Not Be Your Fault but, it is Your Problem

By John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if things had gone smoothly in the first place. Opportunities for service recovery are numerous. If […]

Continue Reading: It May Not Be Your Fault but, it is Your Problem →

What you can learn from the failures of the pharaohs

If you want to walk the shortest path to frustration and failure, short-change training. No one in the world today, even the Egyptians themselves, really know how to build a pyramid like they did during the glory days of the Egyptian pharaohs. Why? Because they had a lousy training program. The pharaohs: Didn’t document their […]

Continue Reading: What you can learn from the failures of the pharaohs →

Ignorant and intransigent: Beware the Dunning-Kruger Effect!

All of us suffer from the condition that we don’t know what we don’t know. However, for many, there lurks a problem that is even greater and it has come to be known as the Dunning-Kruger Effect. Psychologists David Dunning and Justin Kruger uncovered and described an interesting – and troubling– phenomenon. Many of the […]

Continue Reading: Ignorant and intransigent: Beware the Dunning-Kruger Effect! →
  • Sign Up For

  • Search

  • STAY IN TOUCH WITH SUSAN SOLOVIC

  • Add Success Tips to your RSS feed reader or have them sent to your inbox!

    • Facebook
    • Subscribe via Email
  • Stay Connected

    • RSS Feed
    • Pinterest
    • Google Profile
    • Twitter
    • Facebook