Skip to content

Tag Archives: training

53 free self-paced business courses to fuel your success

“Learn to work harder on yourself than you do on your job. If you work hard on your job you can make a living, but if you work hard on yourself, you’ll make a fortune.” – Jim Rohn I close my newsletter each week with a quote that I hope you’ll find inspirational. I featured this […]

Continue Reading: 53 free self-paced business courses to fuel your success →

One Percent Edge #Podcast: Alex Genadinik

Creating Online Courses and Improving Your Business with Alex Genadinik In order to build innovation into your business’s DNA, it is important to always keep learning new skills and honing old ones. Everybody wants to learn and do better in their businesses. That’s what sets The 1% Edge listeners apart! There is a world of […]

Continue Reading: One Percent Edge #Podcast: Alex Genadinik →

53 free courses to boost your business knowledge, skills

Do you know what MOOCs are? MOOGs were one of the first musical synthesizers, but MOOCs are something else entirely. The letters stand for Massive Open Online Courses. These are generally college-level classes offered by universities around the world. Did I mention that they are free? Class Central is a clearing house for hundreds – […]

Continue Reading: 53 free courses to boost your business knowledge, skills →

To improve your cybersecurity, go phishing!

I don’t think there’s any question that the world is getting more dangerous every day, if only in the fact that due to our reliance on technology, there are more ways the bad guys can get to us. If people and companies with incredible resources, like Sony, HBO, and the DNC can get hacked, what […]

Continue Reading: To improve your cybersecurity, go phishing! →

Customer Service with Passion and Principles

By John Tschohl In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel special, wanted, and appreciated, they would have loyal customers. The way to do that was by giving front line employees the needed tools to […]

Continue Reading: Customer Service with Passion and Principles →

How to get a great ‘startup’ education fast and cheap

It doesn’t matter what kind of education you’ve had when you start a new job, some 90 percent of the information and skills you’ll need to be successful will come from hands-on experience. This is one of the biggest reasons I encourage people to start their own business. They will acquire skills more quickly through […]

Continue Reading: How to get a great ‘startup’ education fast and cheap →

Get the most from people: Don’t make them ‘major in the minors’

“I like to bang my head against the wall because it feels so good when I stop!” A friend’s mom used to say that (along with a lot of other colorful adages) and I used to think that it was just a warning against doing things that frustrate you, but now I think the way […]

Continue Reading: Get the most from people: Don’t make them ‘major in the minors’ →

Standing Still Can Kill Your Business: The Importance of Ongoing Training

By John Tschohl I find this statistic unbelievable: The U.S. Bureau of Labor statistics reports that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just six minutes. The following statistic is even more proof that ongoing training is essential for employee development […]

Continue Reading: Standing Still Can Kill Your Business: The Importance of Ongoing Training →

Plug your small business into these free digital learning resources

February 23 is Digital Learning Day, and what better day to introduce your team to some amazing free resources that can help build a better business? Not only will your team build better personal and professional skills, you will enjoy increased loyalty and dedication to your business by demonstrating your commitment to your employees’ growth. […]

Continue Reading: Plug your small business into these free digital learning resources →

Overt Operations: How to Beat Your Competitors

By John Tschohl I was looking for a word that describes the passion that I have and how to relate to companies what I believe about “Customer Service.” It’s what I firmly believe is necessary to operate in the world today. The word is “Overt,” which means done or shown publicly and not in secret. […]

Continue Reading: Overt Operations: How to Beat Your Competitors →