By Bob Burg and John David Mann We’re in the silly season, the time of U.S. presidential primaries, and one effect of the media assault is that it makes us examine this thing called “leadership.” It’s easy to think of leadership as something that relates only to the elite few: the CEO, the president, the general, […]
By Anna Olinger Presentations are an essential part of any entrepreneur’s arsenal. You need to be able to find investors, partners, and clients. You might also use presentation as part of your main website. And since you likely do everything yourself in your business, you need the right tools to get the job done. These 7 […]
By Cliff Ennico “I’m starting a consulting business and have been asked to sign a ‘confidentiality and nondisclosure agreement’ with my first client, a large multinational corporation. “The agreement seems straightforward enough, and it’s my understanding that these are pretty much ‘boilerplate’ agreements that you don’t want to spend a lot of time negotiating for […]
By John Tschohl What’s the sweetest sound that you can hear? According to recent research studying brain activation, the answer is: your name. A person’s name is a precious possession. Remembering a name represents a simple, but powerful customer care skill that people notice and appreciate. Everyone loves hearing their own name! Remembering and recognizing […]
By Shep Hyken Going the extra mile is an old expression. It describes people who provide better customer service, do a little more than expected and try a little harder. This is a great concept for customer service and is further enhanced by Roger Staubach, the Hall-of-Fame football player who played quarterback for the Dallas […]