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How to Maintain a Connection With Your Remote Team

By Liz Greene Remote work is no longer seen as out of the ordinary — in fact, it’s an out-and-out trend. Indeed, 50 percent of U.S. workers work remotely full time, while up to 25 percent telework with some frequency. The high level of independence over work style and environment afforded by remote work makes […]

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7 Ways to Improve Your Social Media Photos

By George Minton In social media, photos matter! They are what everyone loves to share and post. For this reason, everyone should continue improving their skills in photography. However, everyone – particularly marketers – knows that creating engaging photos isn’t as easy as it sounds and we all want to save as much of our hard-earned […]

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Tips and Tricks for Twitter

By Lindsay Dicks Twitter is the 12th most popular site in the world, and adds hundreds of thousands of new users each day. To say the least, it’s important to have a presence on the site. However, many people still think Twitter isn’t right for them. They may think they can’t make a dent amongst the […]

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Customer Service Is a Habit (So Is Bad Customer Service)

By Shep Hyken One day my assistant came in late. Not a big deal. That was until she came in late two more times that week. The following week the same thing happened again. This was becoming a habit – and not a good one. So, we had a short talk about it. I asked […]

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How happy and productive staff can help you streamline your business

By Bruce Hakutizwi Getting the most from your workforce begins with the recognition that good people are the most important resource you have. It is then a matter of translating this knowledge into a practical strategy which convinces your employees they are genuinely valued and appreciated. Research suggests that workers rarely become unhappy at work […]

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Can you be fired for your political views?

By Cliff Ennico “I run a small business with 10 employees. “It turns out I have both Republicans and Democrats among my employees, and after the last Presidential election I’ve overheard some very heated political discussions going on in the lunchroom. “Normally I don’t care about such things – I’m a big believer in free […]

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Your Brand is Only as Strong as Your Weakest Link

By Shep Hyken So, the other day I’m flying to a speaking engagement. While waiting for my flight to board I bought a yogurt parfait. After paying for it, I looked for a spoon. There were knives and forks, but no spoons. The little compartment next to the knives and forks was empty. I asked […]

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3 Advancements in 3-D Printing That Benefit Entrepreneurs 

Three-dimensional printing is a growing industry that will likely change the world. Canalys projects that the global market for 3-D printing will grow to $16.2 billion in 2018. If you’re seeking a new opportunity with uncapped potential, consider how these 3-D printing advancements could open the door for a winning product or service. The Evolution […]

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Don’t listen so you can talk, listen so you can learn

By John Tschohl Customer Service is ALL about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening is the key to developing fresh insights and ideas that fuel success. Organizations choose front line employees for their social poise, their outgoing personalities and their ability to communicate well, […]

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10 Ways to Use Pinterest

By Lindsay Dicks Pinterest is one of the most popular social networking sites in the world, but many companies are still stumped on how to use it. Which is understandable, since it doesn’t work for everyone. However, if Pinterest is a good fit for your business (i.e. any business with a “lifestyle” theme), there are […]

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