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Customers Buying Habits Are Changing. Are You Keeping Up?

By Shep Hyken Every day I get an email from RetailWire.com, a daily publication that is read by thousands of people in the retail industry. It’s the number one forum for discussions about hundreds of important issues in the industry. Now, before we go further, even though RetailWire.com focuses on the retail industry, what I’m […]

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These Brands Have Evolved & Improved Recently – Yours Can Too

Sometimes, there’s a misconception that the biggest brands have it made once they reach the point of being a household name. It’s easy to think that all they have to do is maintain the status quo and coast, while the cash rolls in. But this is far from the reality. In fact, some of the […]

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How to Write a Press Release That Gets Published

By Ray Manley I used to work for newspapers. I even owned a newspaper for a while. I’ve had hundreds of press releases cross my desk. Which do I run? Which do I toss? The general rule is easy to state, but a little more difficult to fully understand: A press release must contain actual […]

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3 Ways to Turn Your Mom Powers Into Money

Now that your kids are fully grown and out of the house, what are you going to do with all of your extra time? Some empty-nesters decide to put the skills they learned as moms to good use in new careers, as a CareerPath360 report highlighted. You would be surprised at all the things being a […]

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Insights and Update from SCOE – A Conference for the Serious Web Retailer

By Cliff Ennico I had the privilege last week of speaking at The Seller’s Conference in Philadelphia, Pennsylvania. This event, formerly known as the Seller’s Conference for Online Entrepreneurs (SCOE), was and has always been the leading U.S. conference for people who sell merchandise on Amazon.com. But last week’s event demonstrates how a virtual team […]

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4 reasons a diverse sales team will boost revenue

By Eliot Burdett On the recent International Women’s Day, I was considering how diversity in the workplace has been an issue since the civil war. In February 1869, a letter to the editor of the New York Times questioned why female government employees were not paid the same as male counterparts. Fast forward to 2017 and a lack of diversity […]

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11 tips to survive your first year in business (#infographic)

Infographic created by Express Trade Capital For entrepreneurs, the first year in business is one of the most thrilling and challenging experiences at the same time. Often, what happens during a company’s initial year can determine whether or not it will succeed in the future. Thus, it is important for business owners to have a good […]

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Who Owns Customer Service?

By Shep Hyken Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. So, I thought it would be nice to own the domain name CustomerService.com. But, surely some company that is totally focused on their customers would already own it. […]

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Systems and Strategies to Keep Your Online Transactions Secure

In 2016, global retail e-commerce sales reached an estimated $22.049 trillion, an increase of 6 percent from 2015. By 2020, sales are expected to top $27 trillion. Unfortunately, this increased spending has made e-commerce transactions an attractive target for cyberthieves. Cybercrime losses are on track to increase from $3 trillion in 2015 to $6 trillion […]

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When you give employees stock options, expect these questions

By Cliff Ennico “We started a business some time ago, and have about 10 employees. “The business has done well, to the point where we want to give our employees options to acquire stock in our company. “We had our lawyer draw up a stock option plan and agreements granting options to our employees, but […]

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