By Ray Manley I’ve been seeing a lot of sentences like this lately: Pronouns and adverbs like who, what, when, where, and how are often the first words in an interrogative (question); we all know that instinctively. However, just because the first word in a sentence is one of these words, the sentence isn’t automatically […]
By Cliff Ennico Being cooped up in a New England house this time of year isn’t fun. To live up here one must have a rich interior life. If you don’t have a Netflix subscription, books become really important in maintaining a positive state of mind. Each winter I try to have a theme to […]
By Shep Hyken What does it mean to be a customer-centric company? That seems to be the question of the week. It started off with one of our subscribers emailing in the question, followed by two reporters wanting my take on this now-popular phrase for their interviews. If you Google the words customer centric (or […]
By Ray Manley I just read a great article by Zac Johnson where he lists three great ways to make extra money online in your spare time. Number two (stock and currency trading) is a bit tricky and risky, but it’s one I’ve considered. (I did do some very successful – and equally small scale […]
By Cliff Ennico The White House recently issued an executive order designed to reduce government regulation of small businesses (for the full text of the order, see www.whitehouse.gov/the-press-office/2017/01/30/presidential-executive-order-reducing-regulation-and-controlling). The purpose of the order is simple: to reduce the number of regulations federal Government agencies issue each year and (eventually) slim down the Code of Federal […]