By Jared Carrizales When you create an e-commerce website, your main focus is your products. You probably spend so much time working on your product images, titles, product descriptions, and pricing, that a lot has slipped your mind. Of course, you need product pages, an order dashboard, and a shopping cart, which are pre-built into leading […]
By Tiffany Rowe As a small-business owner, you know that you can’t compete with large corporations on many fronts. They have much bigger budgets than you have at your disposal, plus larger teams of people working within their organizations, and typically a more well-established brand name. Now, while there are actually plenty of advantages to […]
By Shep Hyken Recently one of our subscribers asked me, what traits a person must possess to deliver a good customer service experience. I asked if this was for a customer support rep, and he said no. He was hiring for his IT department. We went back and forth via email, and I thought that […]
By Derek Miller Operating any business is challenging, but starting a business takes particular determination. However, although one of the biggest challenges with a new company is gaining recognition, this challenge need not be an exhausting task. Instead, look at what other startups have done to succeed, and discover 10 of the most important ways […]
The cost of lost data keeps increasing, and for small businesses, a breach or natural disaster can mean the threat of lost business or the potential to close their doors altogether. According to a 2016 report from the Ponemon Institute, the average cost of a data breach increased from $3.8 million in 2015 to $4 […]