By Jason Grills Offering incentives and promotions before shopping leaves a positive impression on 60 percent of online shoppers in short run, according to Invesp. In spite of this fact, to keep your customers impressed continually, you’ll have to invest more than a couple of discounts in your relationship, and sometimes it’s not an easy thing […]
By Jeff C. West Welcome back to our series, 9 Survival Tips for The Unexpected Sales Manager! I hope you have already downloaded, and are enjoying your free PDF guide for this series, and my book, The Unexpected Tour Guide. If you haven’t had the chance yet, click here to get them. So, let’s continue […]
By Stephanie Harris Last night, I volunteered at a career fair at my daughter’s school. Knowing I’m a mom and a CEO, several young women came up to me to ask how they’ll be able to manage having kids and having a career. They shared with me that they’re pushed so hard in their school […]
By Reuben Yonatan If you work in a modern office you are most likely accustomed to conversations around the water cooler and room temperature coffee in the break room. Many companies today are realizing how improving perks and benefits within the office can positively influence the hiring, engagement and retention of the top talent. According […]
By Shep Hyken The other day I was talking with a gentleman who was as passionate about customer service and experience as I am. He had worked with support centers and we were discussing how important the team in a customer support center is to an organization. Yet, it surprised both of us just […]