By Shep Hyken There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. Of course, there is much more to delivering […]
By Karthik Reddy Does market saturation drive your company to seek out the best sales tactics? Then we have great news – according to a recent analysis, email marketing can bring you up to 4400 percent increase in ROI. Which means that for each dollar invested you will receive $44 back. Mind-blowing isn’t it? Why email? […]
By Devin Morrissey Summer is upon us, and as a small business owner, this can make you uneasy. As we all know, sales in the summer tend to dip because many customers (and employees) tend to take their vacations during this time, and there are no major holidays in which people shop for gifts. So, […]
By Angela White Before we move forward and dive into the intricacies of quiz-making, let us discuss a few statistics that establish the need for online quizzes to pump up the lead generation efforts of various companies. In a survey conducted by various marketers, almost 63 percent responded that their biggest challenge was lead generation. […]
By Shep Hyken The concept of disruption is interesting. If you ask most business people to name a company that is known for being a disrupter, you’ll hear answers like Amazon, Uber and Walmart. Walmart disrupted local businesses when they came into a community. Uber disrupted the taxi-cab industry. And, Amazon started out disrupting bookstores […]