By Bruce Hakutizwi Getting the most from your workforce begins with the recognition that good people are the most important resource you have. It is then a matter of translating this knowledge into a practical strategy which convinces your employees they are genuinely valued and appreciated. Research suggests that workers rarely become unhappy at work […]
By Cliff Ennico “I run a small business with 10 employees. “It turns out I have both Republicans and Democrats among my employees, and after the last Presidential election I’ve overheard some very heated political discussions going on in the lunchroom. “Normally I don’t care about such things – I’m a big believer in free […]
By Shep Hyken So, the other day I’m flying to a speaking engagement. While waiting for my flight to board I bought a yogurt parfait. After paying for it, I looked for a spoon. There were knives and forks, but no spoons. The little compartment next to the knives and forks was empty. I asked […]
Three-dimensional printing is a growing industry that will likely change the world. Canalys projects that the global market for 3-D printing will grow to $16.2 billion in 2018. If you’re seeking a new opportunity with uncapped potential, consider how these 3-D printing advancements could open the door for a winning product or service. The Evolution […]
By John Tschohl Customer Service is ALL about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening is the key to developing fresh insights and ideas that fuel success. Organizations choose front line employees for their social poise, their outgoing personalities and their ability to communicate well, […]