Susan Solovic
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  • Posted on March 28, 2014
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Future of Customer Service is Now! An Update and Commentary on Today’s Customer Service Tools

More and more I’m asked about the new technologies coming up in customer service and experience.  It used to be that customer service was just a phone number you called when you needed help – or how nice someone was when they interacted with you.  The future has brought us something bigger than customer service.  […]

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