Susan Solovic
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  • Posted on June 2, 2015
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Making Rules for Bad Customers Is Bad Customer Service

The other night I had just returned from a trip and was hungry. I wasn’t sure what I wanted for dinner, so I went to the refrigerator, opened up the door, and stared into a somewhat empty box. Other than some beverages and condiments, the “fridge” was pretty much empty. I thought about what I […]

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