Susan Solovic
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  • Posted on November 27, 2015
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Social Media Response Time: Are You Fast Enough?

I knew it was bad, but just didn’t know how bad. I’m talking about the average time it takes for a company to respond, via different social media channels. A recent study put out by Eptica evaluated 500 US retailers’ ability to respond, by asking 10 routine questions. The average amount of time it takes […]

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