By Joseph Sartori
Real leaders know that how they speak matters not less than what they actually say. They continuously monitor their words not only at business negotiations with partners, investors or the “big customers,” but also carefully pick words for casual talks with subordinates or team mates. They know that respect and trust of all team members let the company achieve the goals they’ve set. That is why you will never hear them say…
1. Do as I said!
A leader builds the culture of communication on the principle of cooperation and respect. Authority and authoritarianism have nothing in common and true leaders know the difference. Knowing the reasons why the issue should be solved in a particular manner helps to a person understand the essence of the matter and allows to suggest alternatives. In other words, as a leader, you should explain the necessity of the required actions, because blind obedience of employees slows down the process and affects the outcome.
2. Who you think you are?
There is no place for taunting or derogation of a person in a productive team. The core value of harmonious collective is a principle of equality. Each member has a right to express own position regarding the question simply because each person is experienced and knowledgeable in the respective area. Once you put yourself above any of your teammates – you will lose respect as a leader and instead of cooperation, you will have a risk of split in the team.
3. It is not my fault
Then whose? The leaders always bear the responsibility for any failures, mistakes and erroneous decisions made in a team. Yes, the leader is only a part of a team, however, the leader is the one who forms the team and delegates tasks. If any of the team members reacts in a wrong way or makes a mistake, which leads to undesirable results, first of all, it is the leader’s fault, because the leading role means attention to details and tracking each process. Personal responsibility for people in the company is the distinctive component of a leadership.
4. I’ll handle it myself
The base of any successful business is a teamwork, cooperation, inspiration and coherence of taken actions. Do not underestimate your team – they are good experts and have a great potential. The best way to use your time effectively is mentorship and delegating of responsibilities. Do not take on all the obligations – let your coworkers learn and perform themselves. Thus, your team will evolve and develop skills for independent and efficient working.
5. I do not care
Great leaders aways care about those they lead. No matter what the issue is – the broken computer, the troublesome customer or the employee’s health. Once you express indifference or neglect the problem, be sure that others will follow your example and they won’t care what your boss will tell you when you, for instance, fail the project.
6. I am too busy
Everyone has his own duties at work and they are of more priority for us then the duties of our coworkers. However, the leader should always make time to help others. The good leaders are always there to talk to their people. They provide regular feedback on reports’ performance, give advice and stay in touch on a personal level. Put the priorities and postpone other activities when the matter is really important. Or at least politely suggest the person to wait until you make time to help him or her in their question.
7. Failures are unacceptable
Indeed, we all strive to reach success in our activities and this is the main reason of our efforts and investment. However, it is impossible to prosper in each and every project you take. The failure in one event does not mean the collapse of the whole business. Instead of blaming your teammates and wasting money on the unpromising projects, you should take time to analyze the situation and draw up a strategy. Leader learns from past mistakes and brings to his team a thought that the failure happens, but it is not the reason to give up. Leaders should find the most profit from the lesson taken and lead their teams only forward, to the new achievements.
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Joseph Sartori is a blogger and a freelance writer focused on on personal development, online business and leadership. Currently he helps writers at Edubirdie as a consulting editor.