Susan Solovic
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  • Posted on April 28, 2016
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Empathy: The most powerful word in business

By Dan Coughlin  To me, empathy means working to understand what another person is thinking and feeling, and then responding in an effective way. I’m convinced that empathy is the most important characteristic in building a successful organization. Empathy Impacts Every Aspect of an Organization With empathy you can create products and services that customers […]

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