Susan Solovic
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  • Posted on May 31, 2016
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3 Lessons from an Amazing Customer Service and Leadership Story

By Shep Hyken A recent segment on the CBS Sunday Morning with Charles Osgood had an amazing customer service story. Krystal Payne, at a Starbucks in Leesburg, Virginia, noticed that one of her customers, Ibby Piracha, was deaf. One day Ibby came to get his usual coffee and Krystal handed him a handwritten note, which […]

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