Susan Solovic
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  • Posted on July 15, 2016
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A Big Trend in Customer Experience (#CX): Convenience

By Shep Hyken What is one of the most valuable commodities in the world? Time! There is an old saying that goes something like this: “If you build a better mousetrap, the world will beat a path to your door.” This is often attributed to Ralph Waldo Emerson and the concept of a better mousetrap […]

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