Susan Solovic
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  • Posted on November 17, 2016
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Write Your Company’s Bestselling Customer Service Book

By Shep Hyken Here is an idea that just about any organization can do – write a book. But, not just any book, a customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. One of the most popular exercises we share with our clients is […]

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