Susan Solovic
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  • Posted on February 17, 2017
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The Ship Is Sinking, Yet the Band Plays On

By Shep Hyken Common sense must always prevail – especially when it comes to customer service. That said, sometimes companies create strict rules and policies or have a “system” that makes it impossible for an employee to deliver the customer service the company actually wants them to deliver. Recently, I was sitting next to someone […]

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