Susan Solovic
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  • Posted on May 31, 2017
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Maybe the best customer service line ever

By Shep Hyken I recently had the good fortune to meet Frankie Saucier, the former director of social media customer service (also known as social care) for a major cable company. When the cable goes out, upset customers call, email, tweet, post on Facebook, etc. her cable company for two reasons. One, they want to […]

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