Susan Solovic
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  • Posted on August 15, 2017
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Customer Service with Passion and Principles

By John Tschohl In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel special, wanted, and appreciated, they would have loyal customers. The way to do that was by giving front line employees the needed tools to […]

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