Skip to content

6 Tips for Introducing Yourself at the Start of Your Presentation

By Gilda Bonanno As a small business owner, you frequently have the opportunity to give a presentation, whether in front of clients or at an industry conference. How you introduce yourself is crucial and starting off effectively can help connect you to the audience and set you up for success. Here are 6 tips for introducing […]

Continue Reading: 6 Tips for Introducing Yourself at the Start of Your Presentation →

Want to improve customer service? Fire your customer service reps.

Okay, “fire” is going a little too far. You need to keep them on your team, but at the same time you need to take over their job, at least on occasion, if you’re serious about improving customer service in your small business. The most successful small business owners and startup founders that I know […]

Continue Reading: Want to improve customer service? Fire your customer service reps. →

The Right Way to ‘Private Label’ Online

By Cliff Ennico In last week’s column, we talked about some of the wrong ways to engage in “private labeling” on eBay, Amazon and other e-commerce websites – buying someone else’s merchandise (legally) and reselling it online at a significantly higher price under your own trademark or “brand label.” A lot of online retailers are […]

Continue Reading: The Right Way to ‘Private Label’ Online →

Instant Messaging in the Office: Two Apps that Turn Distraction into Productivity

Small business owners have long been concerned about lost productivity due to instant messaging and it’s true that instant messaging can be a huge office distraction. But it’s also a reality, and I’m certain that as Millennials and members of the even younger Generation Z take their places in the workforce, this handy mode of […]

Continue Reading: Instant Messaging in the Office: Two Apps that Turn Distraction into Productivity →

An Open Letter to Secretary Madeline Albright.

Dear Madam Secretary, I’ve always been an admirer of yours.  I cheered when President Bill Clinton appointed you as the first woman to serve as our Secretary of State.  You broke through the glass ceiling and you were an outstanding role model and inspiration.  When I wrote The Girls’ Guide to Power and Success, I […]

Continue Reading: An Open Letter to Secretary Madeline Albright. →

Irrational Beliefs and What to Do About Them

By Dan Coughlin In 1961 Albert Ellis and Robert Harper wrote a book called A Guide to Rational Living. It is certainly one of the most powerful books I’ve read. Their main point was that our irrational beliefs can generate sustained negative emotions (anxiety, fear, rage, pessimism, hopelessness, and helplessness), and we need to consciously […]

Continue Reading: Irrational Beliefs and What to Do About Them →

The critical steps for protecting customer data in your small business

Protecting customer data in your small business takes good planning, training and vigilance because serious threats come from all sides: Hardware, Software, People, and Systems. Hardware “Skimmers” are responsible for many of the infamous retail customer data breaches that have made headlines in recent years. Skimmers are hardware devices that are surreptitiously installed on your […]

Continue Reading: The critical steps for protecting customer data in your small business →

This Week in Small Business: Win $20,000 from Microsoft, debunk some myths and sink some 3-pointers!

Microsoft is giving away more than $20,000 and the Golden State Warriors are providing marketing lessons. Those are just two of the highlights among the curated content that we have for you this week. Leadership, management and productivity You can adopt these three small business leadership strategies right now. And you should. If you think […]

Continue Reading: This Week in Small Business: Win $20,000 from Microsoft, debunk some myths and sink some 3-pointers! →

The Rising Tide Lifts All Boats: A Customer Service Story

Don’t you just hate it when you are talking to someone in a store or on a customer support call and the person says, “I’m sorry, that’s not my department”? Well, here’s an extreme example of that situation. I was at a restaurant. My water glass was empty. There was a server walking by with […]

Continue Reading: The Rising Tide Lifts All Boats: A Customer Service Story →

How to use today’s low fuel costs to power your competitive advantage

Managing fuel costs may not be quite the high-stakes proposition in your small business that it is in the airline industry, but you can learn a few things from how various air carriers have dealt with rising – and falling – fuel costs. Right now, Americans are enjoying very low fuel costs. However, we all […]

Continue Reading: How to use today’s low fuel costs to power your competitive advantage →
  • Sign Up For

  • Search

  • STAY IN TOUCH WITH SUSAN SOLOVIC

  • Add Success Tips to your RSS feed reader or have them sent to your inbox!

    • Facebook
    • Subscribe via Email
  • Stay Connected

    • RSS Feed
    • Pinterest
    • Google Profile
    • Twitter
    • Facebook