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Redford Finds NY Tax Man as Persistent as the Pinkertons

Robert Redford has thrilled movie audiences for decades. He’s breathed life into iconic roles like the outlaw Sundance from “Butch Cassidy and the Sundance Kid.” He’s won two Oscars, and even been awarded French Knighthood in the Legion D’Honneur. (It’s been a long time since French knights have struck fear in anyone’s heart, but it [...]

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How to Put Real Meaning in ‘Thank You’

Sometimes both the “old fashioned” way and the new web-savvy Internet way miss the mark. Let me give you an example. It’s standard procedure – and good business – to take note of your customers each year with some kind of “thank you.” Traditionally this might be a card during the holiday season, or at [...]

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Be Committed to Your Success: Only You Are Stopping You.

Have you made a commitment to prosper in your small business or your personal life?  Successful people make a commitment to themselves to not just dream big, but to take the necessary actions to make their dreams a reality. Success isn’t built overnight and Outrageous Success! isn’t one single achievement.  Set your goals high and [...]

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Control Your Stress

Vital to your health and well-being, business success, and quality of life is learning how to keep your stress at an acceptable level. When you have the right amount, things click. When you experience an overload, you’re going to suffer in one or more ways. Suppose there was a spectrum with numbers ranging from 1 [...]

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How to Use Instagram Video in Your Marketing, Branding

We’ve already looked at ways major corporations are getting good marketing results using Instagram and discussed how you can adapt their strategies to your small business. Here I want to move away from the standard picture posting and talk a little about video and give you a quick update about the social medium. Video is [...]

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Is Your Nonprofit Organization’s Legal Compliance Up To The Minute?

Last year, the New York State legislature adopted a law which completely rewrote the rules for non-profit corporations in that state. As the author/editor of a three-volume treatise on New York not-for-profit corporations (available only to lawyers, so please don’t go rushing onto Amazon.com hoping to buy a copy), I have spent the last three [...]

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And the Third Runner Up is………So I Lost!

If you follow me regularly or have Googled me you know I was Miss Missouri and third-runner up to Miss America.  A few years after I gave up my crown, I started seriously dating a young man who couldn’t wait for me to meet his parents.  His mother, Betty, was a great cook and always [...]

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Graduate: Get the Training You Need For Your Startup

This year’s crop of college graduates is facing a tough job market. Yes, I know, it’s a perennial story. But in recent years the situation has worsened. Even the vaunted science, technology, engineering and math (STEM) graduates are dealing with resistance as they enter the workforce; although certain STEM graduates remain in high demand. This [...]

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Invisible Customer Service: The Customer Must Be Reminded of How Good You Are!

When you go to a restaurant, a retail store, or your company has an ongoing relationship with a vendor, it’s easy to decide if you are receiving good customer service. You talk with people, employees or sales people help you, deliveries are made on time, you call for support, and more. Based on these interactions [...]

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The Lessons of Ferguson: How to Protect Your Small Business

While the national media focus mainly on the bigger stories surrounding the tragic events in Ferguson, Missouri, I’m certain that small business owners understand the heavy toll being exacted on local commerce. The news crew from St. Louis’ KSDK talked to the manager and some employees at Feel Beauty Supply store in Ferguson and heard [...]

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