Companies have figured out that customer service is marketing. It’s the reason customers come back. It’s the reason customers talk to their friends about the company. It’s the value that can drive your business. Smart companies promise a positive customer service experience – and they deliver. Recently I read an article that Walmart is going to keep […]
Has anyone ever told you how efficient you are? Efficiency can be described as doing a job correctly, or as the measure of productivity and how swiftly you can accomplish something. Efficiency-Related Activities: Establish a routine of departing the house easily in the morning Set out clothes, work materials, or briefcase the night before Address […]
Hey, kids, have I got a deal for you! Step right up to learn more about the hottest career in America! You will spend three years in graduate school reading millions of pages of text, ruining your eyesight, then pass a rigorous multi-day exam to get your license. Then you will have to spend several […]
I’ve run several of my own businesses and worked for Fortune 500 companies as well as startups. However, I’ve also been a musician all my life and it was when I was the band teacher at an elementary school that I realized how important my life in music has been to my life in business. […]
It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact at a more personal level. Even on the phone you can listen to a customer’s tone of voice and react accordingly. But, building trust online is a different […]