By Cliff Ennico “My partner and I bought a small business five years ago from the person who originally started it. We assumed his existing lease for a terrific retail space, and personally guaranteed the lease. As we are both getting ready to retire, we decided to sell the business. We found a great buyer, […]
By Jeff Davidson Many business owners have only a limited time away from work in a given week. Don’t let that precious time get eaten up by errands. Here are 10 small ways to more efficiently complete your list of tasks: Use Monday, Tuesday, or Wednesday evening after work to handle errands and avoid the […]
By Shep Hyken There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer […]
By Joe Ardeeser Retailers realize there are plenty of reasons why their physical store locations could fail. For instance, shoppers tend to stay away from stores that have poor lighting or look dingy, so retailers invest in bright lighting and do their best to keep stores clean and neat. Stores that offer indifferent or unresponsive customer […]
By John Tschohl Creating highly engaged customers is forcing companies to provide their customers with a consistent experience whenever and wherever they need it….digitally. Did you know that highly engaged customers buy 90 percent more frequently, spend 60 percent more per purchase, and have 3x the annual value (compared to the average customer).That’s a huge revenue […]