When we flip our calendars over to a new year, it’s a good time to step back and look at the big picture of our business operations. Perhaps 2015 is the year for you to scale up your company. Better than peering into a crystal ball is to evaluate your business against these five signs. You […]
Recently I wrote about the self-service concept of customer service. The article focused on self-serve check-out at retail stores, purchasing airline tickets online, and more. This time we cover a related topic, which is self-service support. Last year I bought a Ping-Pong table and had the hardest time putting it together. After several frustrating hours […]
New Year’s Resolutions are all about habits. Breaking some bad ones (smoking, drinking excessively, binging on fast food), and starting new ones (working out, eating more Brussels sprouts). Businesses, like individuals, develop bad habits over time that need correction, while success in business over the long run usually means adopting good management habits and sticking […]
As a small business owner you’re accustomed to wearing many hats, going from marketer one minute to web designer or salesperson the next. With the changing pace of technology and stiff local and global competition, there’s never been a more pressing time for small businesses to up-level their entire skill set. As we look ahead to […]
If you’re running your own business, you probably learned more from this experience in the first year than all your other working years combined. You probably did a lot of the work manually with little help. But, now that your business is established, it’s time to think about how you can save yourself the time […]