Tag: shep hyken

Customer Service Tool: One to Say Yes, Two to Say No: Empower your people to come up with a solution.

It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy” Blah, blah, blah.  In other words, it’s easy to say, “No.” But, that is not what amazing companies do.  Amazing companies empower their employees to find solutions for their customers.  They train, motivate, […]

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